Refund policy

30-day money-back guarantee: if Full Access is not right for you, email us within 30 days of your purchase and we will refund the full amount you paid, unless the content has been substantially used — more than 25% of the question bank attempted, or the full mock test completed.

That is the whole test. You do not need to explain yourself, and we do not ask you to prove anything.

The guarantee exists so you can try the product, not consume it and then reclaim the money. We treat access as substantially used when either of these is true:

• you have attempted more than 25% of the question bank across the paid sections, or
• you have completed the full mock test.

Below those thresholds, a refund inside 30 days is automatic. Above them we will still look at your request — if something was broken, wrong, or not as described, you get your money back regardless of how much you used.

• Email [email protected] from the address on your account, with the word "refund" in the subject.
• Tell us nothing more than that you want a refund. A sentence on what did not work helps us fix it, but it is optional.
• We reply within two working days and process approved refunds the same day we reply.

Refunds go back to the original payment method through Stripe. Your bank usually shows the money within 5 to 10 working days. The amount refunded is the full amount charged, vat included — we do not deduct a processing fee.

When a refund is issued, paid access ends and your account reverts to the free sections. Your practice history stays on your account unless you also ask us to delete it.

This guarantee is in addition to your legal rights, not instead of them. Because the product is digital content supplied immediately, the statutory 14-day cancellation right ends once you consent to immediate access at checkout — see section 5 of our terms. Our 30-day guarantee deliberately gives you longer than that.

Separately, under the Consumer Rights Act 2015, if the content is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund at any time — the 30-day window does not limit that.

If you were charged twice, or bought the wrong pack, email [email protected] and we will refund the surplus or move you onto the right pack — there is no time limit on fixing our own or an obvious payment error.

• Accounts closed by us for a serious breach of the acceptable use rules in our terms.
• Requests made more than 30 days after purchase, where the content was as described and worked correctly.

If you think an exception is being applied unfairly, reply to our email and a human will look at it again.