Everything comes to one address, so you never have to guess which form to use.
[email protected]We are an online-only service and do not operate a phone line. There is no postal address for correspondence; email reaches us fastest.
What to write about
Your account or a practice section
Something not loading, a score that looks wrong, or a question you think is mis-keyed. Screenshots help.
Refunds and billing
Refund requests, duplicate charges, or receipts. See the 30-day refund policy first — most requests are approved on sight.
Privacy and data requests
Access, correction, export or deletion of your data. Email from the address on your account and we reply within one month, usually far sooner.
Content corrections
If a format description or scheme detail is out of date, tell us what changed and where you saw it — we correct dated content rather than leave it.
Before you write
The refund policy, cookie notice, privacy policy and terms answer most questions outright. Our assessment guides cover what to expect in each stage.
What we cannot help with
We are an independent practice tool. We cannot check your application status, contact an employer on your behalf, reschedule a real assessment, or tell you your real Sova result — for any of those, speak to the employer's recruitment team or to Sova Assessment Ltd directly.